IT Project Manager II managing multiple technical projects for Logix Federal Credit Union. Ensuring successful delivery while collaborating closely with cross - functional teams.
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Hybrid Technical Project Manager – Cisco Customer Voice Portal
Posted 5 months ago
About the role
- Project Manager for Cisco Customer Voice Portal managing complex Contact Center implementations. Supporting various phases of project management lifecycle within the PMO in a hybrid work environment.
Responsibilities
- Wisemen is seeking a project manager to join our Contact Center Support team
- Define, analyze, and orchestrate the delivery of the business and technical requirements of complex Contact Center implementations
- Coordinate quality assurance, installation, documentation, and delivery management
- Provide the technical capability to support multiple enterprise infrastructure team efforts and the goals of the Program
- Contribute to all phases of the Program/Project Management lifecycle within the PMO
- Generate/Review executive presentations
- Generate/Review training programs
- Generate/Review reports for business customers
- Conduct ProSight Updates – Portfolio/Program Management for Unified Network System (UNS)
- SharePoint Administration/Migration
- Power Teams User/Administration, PowerBI User/Administration support
- MS Project support, MS Visio support, Ad-hoc Excel support for the leadership team
- Ad-hoc PowerPoint support for the leadership team (1-2 weekly)
- Change Management leadership/documentation/training
- Interact daily with varying team members including IT Specialists and Program Analysts
- Manage Agile meeting documentation with respect to Unified Work Requests (UWR)
- Develop Impact Cost Analysis for Unified Work Requests (UWR)
- Track, report, incorporate, and manage input for publication updates
- Train on Work Request Management Systems (WRMS) regularly
- Track Impact Cost Analysis data throughout the entire Agile lifecycle
- Track Change Request (via CCE Matrix) status throughout the entire lifecycle.
Requirements
- Minimum of 4 years of experience working with CVP Studio, Java, and back-end integration with databases and web services
- Familiarity and exposure to Report Customization with Aceyus
- Familiarity and exposure to Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.)
- Minimum 4 years of experience in VoiceXML IVR technologies
- Experience with Visio, MS Project, and other MS Office Applications
- 5 years of experience with Cisco UCCE platforms: Intelligent Contact Management, Customer Voice Portal, Cisco Identity services, and Finesse
- 5 years of experience with Windows Server platforms
- 3 years of experience with VMware technologies in asset allocation, deployment, migration, and troubleshooting
- Minimum of 6-8 years of experience with a bachelor’s degree, or 8 years of experience in lieu of a degree
- Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance
- Must be a US Citizen.
Benefits
- Flexible work from home options
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