Communication Center Operator at Duke Health responsible for PBX switchboard operations and answering incoming calls. Ensuring timely communication and adherence to hospital policies in Mooresville, NC.
About the role
- Technical Communications Manager building data queries and automations for communications campaigns. Collaborating with cross-functional teams to enhance messaging and efficiency at travel tech company.
Responsibilities
- Build and execute data queries to support targeted communications campaigns across Partner and internal audiences.
- Design and implement automations for repeatable communications workflows, improving efficiency and reducing manual effort.
- Identify and evaluate AI opportunities to enhance communications delivery, personalization, and performance.
- Partner with cross-functional teams—including Product, Engineering, Legal, and Compliance—to ensure communications are technically sound, aligned with business goals, and scalable.
- Support the development of tools, dashboards, and systems that improve communications planning, execution, and measurement.
- Collaborate with Communications Specialists to ensure messaging is timely, accurate, and optimized for digital platforms.
- Monitor performance metrics and feedback to continuously improve automation and campaign effectiveness.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Communications, or a related field (or equivalent experience).
- 5+ years of experience in technical program management, data operations, or communications technology.
- Proficiency in SQL and experience with automation platforms (e.g., Zapier, Workato, Salesforce Marketing Cloud, etc.).
- Familiarity with AI tools and platforms used in communications or marketing.
- Strong analytical skills and experience with performance metrics and data-driven decision-making.
Benefits
- medical/dental/vision
- paid time off
- Employee Assistance Program
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent (IATAN) membership
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