Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
About the role
- Technical Account Manager managing client engagement and technical solutions at Sprinklr. Ensuring deliverables align with client’s strategic priorities and Sprinklr’s product capabilities.
Responsibilities
- Provides technical account planning, program management and oversight for key client initiatives and projects
- Acts as a technical lead and Sprinklr subject matter expert
- Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
- Manages and appropriately escalates delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
- Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
- Designs and implements processes to monitor and control resources, risks and value to Business Objectives
- Maintains accurate program estimates, timelines, project plans, and status reports
Requirements
- 5-7+ years of Technical Account Manager experience with gradually increasing responsibilities
- Knowledge of REST/JSON API to facilitate System Integrations
- Knowledge of the following software languages: JavaScript, Java, Ruby, Python
- Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
- High-level knowledge of relational databases and NoSQL
- Complete understanding of software development lifecycle best practices
- Excellent judgment, analytical thinking, and problem-solving skills
- Self-motivated individual that possesses excellent time management and organizational skills
- Strong cross-functional collaboration skills, relationship-building skills and ability to achieve results without direct reporting relationships
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection through global and localized plans
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
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