Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
About the role
- Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long-term customer relationships and coordinating project outcomes across technical teams.
Responsibilities
- Own the long-term customer relationship post-sale, serving as the customer’s primary point of contact with Kamiwaza across all engagements.
- Build and maintain relationships with senior stakeholders, understanding their strategic objectives and aligning Kamiwaza’s capabilities to their business goals.
- Develop and maintain Customer Success Plans that link customer objectives to Kamiwaza platform capabilities and outcome project delivery.
- Proactively identify expansion opportunities — new use cases, additional outcomes, or deeper platform adoption — that arise from the ongoing relationship.
- Coordinate the end-to-end delivery of outcome projects, from scoping and requirement gathering through execution to production deployment and adoption.
- Partner with engineering leadership to align the right engineers to each engagement, ensuring timely and high-quality delivery.
- Own workflow discovery, stakeholder communication, adoption planning, and outcome measurement for each engagement.
- Manage delivery timelines and customer expectations, escalating blockers early and ensuring engineering has the context they need to deliver.
- Conduct customer-facing program reviews, presenting progress, addressing concerns, and aligning on priorities.
- When engineers surface platform gaps or customer requirements during delivery, ensure those translate into actionable feedback for the product team.
- Advocate for customer priorities within Kamiwaza, particularly in balancing commercial outcome work alongside federal delivery demands.
- Contribute to the evolution of Kamiwaza’s delivery playbooks, engagement tooling, and repeatable solution patterns.
Requirements
- Bachelor’s degree in business, engineering, computer science, or a related field.
- 8+ years in customer success, solution delivery, consulting, engagement management, or technical account management in a technology company.
- Demonstrated ability to own and grow customer relationships at the executive level.
- Experience managing the delivery of technical projects, coordinating engineering resources, managing timelines, and ensuring quality outcomes.
- Strong problem-solving skills with the ability to translate complex customer challenges into structured, actionable plans.
- Exceptional communication skills — able to translate between technical teams and business stakeholders clearly and persuasively.
Benefits
- Health coverage
- Remote workspace support
- Flexible time off
- Supportive family leave policies
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