Hybrid Technical Account Manager

at Samsung Electronics

• Job title: Technical Account Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $155,000 - $185,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.

Responsibilities

• Serving as the primary technical point of contact for third party vendors (MMPs, clean rooms, Data on boarders) and clients
• Leading technical integration discovery and requirements gathering with clients, agencies, and partners to align business needs and technical solutions.
• Coordinating with sales, strategic partnerships, product development, and other team members to ensure the delivery of efficient vendor and partner solutions
• Managing and resolving technical issues for assigned accounts
• Providing internal vendor and product training and technical advice
• Maintaining a deep understanding of the products and services
• Preparing and delivering technical presentations and demonstrations
• Developing reusable patterns, playbooks, and best practices for vendor collaboration
• Developing technical documentation, and implementation guides to enable commercial teams and clients
• Working closely with the customer support team to address customer inquiries and concerns

Requirements

• 8+ years work experience as a Technical Account Manager or similar role.
• Strong knowledge of third party data and measurement AdTech ecosystem.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Experience in designing and implementing scalable API-based solutions for advertising or marketing use cases.
• Comfort interpreting and communicating API specifications.
• Familiarity with privacy preserving techniques (differential privacy, encryption, synthetic data) preferred but not required.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts effectively.
• Strong time-management and organizational skills.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 6 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives