Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
About the role
- Team Lead responsible for mentoring staff and ensuring operational excellence in a travel agency. Coaching and handling customer support queries while collaborating with the Paris HQ.
Responsibilities
- Support and mentor Travel Advisors and After Sales agents through daily check-ins and feedback
- Conduct onboarding and ongoing training sessions to ensure high performance and service consistency
- Foster a positive, collaborative, and autonomous team culture
- Step in to handle calls and cases during peak activity periods
- Support the Sales team by resolving operational challenges and managing escalations effectively
- Collaborate closely with the Paris HQ to ensure process alignment and service quality
- Monitor key performance indicators (KPIs) such as reactivity, quality, and CSAT
- Analyze data to identify trends and propose actionable improvements
- Drive the implementation of best practices and LEAN standards across the team
- Ensure smooth coordination with the local manager on our strategic partner accounts
Requirements
- 3+ years of experience in operations, travel, or customer service (with ideally 1 year in a lead or supervisory role)
- Ability to stay calm under pressure and effectively prioritize in a fast-paced environment
- Strong analytical and organizational skills
- A motivational leader who balances empathy and performance
- Excellent communication skills in English.
Benefits
- Professional development opportunities
- Coaching and training sessions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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