Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
About the role
- Customer Support role in a global SaaS company providing first-line support. Ensuring exceptional customer experience through troubleshooting and guidance in a collaborative team environment.
Responsibilities
- Provide first-line support for all Bizzdesign solutions.
- Log and track all customer requests and interactions in our help desk system.
- Offer introductory guidance, such as explaining product manuals or key features.
- Troubleshoot issues and follow up with customers via email, chat, or phone.
- Escalate unresolved requests to internal teams or the Product team when needed.
- Keep customers informed with accurate and timely updates on open cases.
- Use and contribute to our Knowledge Base to accelerate resolutions and share expertise.
- Support continuous improvement by conducting post-mortems when requested.
Requirements
- Experience in a customer-facing support role
- Fluent in English and communicate clearly and confidently
- Degree in IT, Computer Science, or a related field
- Skilled at diagnosing and troubleshooting technical issues
- Solid understanding of computer systems and software
- Familiar with help desk tools like Zendesk, Jira, or Salesforce
- Natural problem-solver, organized, and always eager to learn new technologies
Benefits
- Competitive Pay & Bonuses
- 20 vacation days. Plus, you’ll earn 1 extra day every year you’re with us (up to 25 days).
- Comprehensive health insurance and 14 days of sick leave to keep you covered.
- Possibility to work up to 6 weeks per year outside Singapore.
- A Vibrant Office in a prime location on Orchard Road
- Supportive, collaborative team culture
- Your opportunity to join Support in a global SaaS company, shaping product excellence at scale.
- Work with an international and diverse group of colleagues
- Your input is valued, regardless of role or tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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