Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Support Analyst managing customer security issues across technologies for Sentinel Technologies. Seeking candidates with solid communication skills and security technology experience.
Responsibilities
- Supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies
- Managing requests assigned to the team/personal queue within the established Service Level Agreement (SLA)
- Efficient ticket management
- Perform system/platform health checks for various security products as needed
- Assist with escalated security engagements on an as-needed basis
Requirements
- Customer facing technical resource
- Excellent written and verbal communication skills
- Experience working with and supporting at least three of the following security technologies: Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO), Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne), Illumio Zero Trust, Tenable Products (IO, SC, Lumin), Horizon 3 Node Zero, Email Security Products (Proofpoint, Mimecast, Cisco Secure Email), Darktrace
- Understanding of network protocols and traffic flow in an enterprise environment
- Ability to perform security whitelisting of false-positives and evaluating security requests for change across multiple security platforms
- Knowledge of Domain Name System (DNS) technologies and how they are secured
- Experience with Virtualization Technologies (VMware, Hyper-V) is a plus
- Basic knowledge of Linux is a plus
- Legally authorized to work in the US without sponsorship
Benefits
- Medical, Dental, Vision
- 401K
- 529
- Life Insurance
- Income Protection
- Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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