ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- ServiceNow Solution Architect leading the end-to-end migration of internal IT service management to ServiceNow platform. Collaborating with cross-functional teams to ensure a smooth transition with minimal business disruption.
Responsibilities
- Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations.
- Own migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
- Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third-party tools) and advise on integration patterns and middleware.
- Lead configuration and customization guidance: scoped app strategy, scripting standards (JavaScript), update set management, source control, CI/CD pipelines and release management.
- Establish platform governance, development standards, coding conventions, and testing/QA processes.
- Collaborate with product owners, service teams and senior stakeholders to prioritise requirements, run workshops, and translate outcomes into solutions.
- Mentor delivery teams and contractors, review technical designs, and perform architecture risk and performance assessments.
- Support vendor/partner selection and manage technical relationships where external delivery is used.
- Ensure alignment with security, compliance and change-control requirements.
Requirements
- Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations.
- Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands-on configuration and development experience.
- Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
- Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
- ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge.
- Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
- Experience establishing governance, CI/CD and source-control for ServiceNow development.
- 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
Benefits
- social events
- chill-out spaces
- remote working
- flexi-hours
- professional development courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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