Technical Project Manager leading and managing ServiceNow projects while ensuring alignment with business objectives. Manage cross - functional teams and oversee project governance and delivery excellence.
About the role
- ServiceNow Operations Specialist maintaining the ServiceNow platform for Bank of America. Leading operations support and managing software lifecycle processes with a focus on system availability.
Responsibilities
- Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards
- Lead and mentor a team of operations specialists assigned to work on ServiceNow
- Respond to incidents for application availability issues as part of on-call duties
- Use your technical knowledge to triage service availability issues and restore service
- Research and resolve system defects, lead root cause analysis, and drive permanent resolution
- Ensure appropriate monitoring is in place and maintained to ensure application availability
- Participate in software release implementation meetings
- Prepare and maintain application support/process documentation
Requirements
- An active ServiceNow Certified System Administrator (CSA) certification
- 2+ years experience supporting ServiceNow environments
- 5+ years of experience with application & end-user support
- Experience as an administrator in highly regulated environments
- Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting application integrations for security, risk, and compliance
- Willingness to provide on-call rotational support, including off-hours support, during weeknights, Saturdays, Sundays and on holidays as required
Benefits
- Paid time off
- Discretionary incentive eligibility
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