(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.
About the role
- Technical Project Manager leading and managing ServiceNow projects while ensuring alignment with business objectives. Manage cross-functional teams and oversee project governance and delivery excellence.
Responsibilities
- Lead and manage end-to-end ServiceNow programs and projects across implementation, enhancement, and transformation initiatives.
- Own project governance including scope, schedule, cost, quality, risk, and stakeholder management.
- Drive delivery excellence and ensure alignment with business objectives and organizational strategy.
- Manage cross-functional teams and ensure seamless coordination between business and technical stakeholders.
- Establish structured project controls, reporting mechanisms, and performance tracking.
- Develop comprehensive project plans including scope definition, milestones, resource allocation, and budgeting.
- Drive requirement workshops and ensure clear documentation of business and functional requirements.
- Monitor project progress through KPIs, dashboards, and governance reviews.
- Identify, assess, and mitigate risks and dependencies proactively.
- Manage stakeholder expectations and provide clear, consistent executive reporting.
- Facilitate Agile ceremonies or stage-gate reviews as applicable.
- Ensure smooth UAT, go-live planning, and post-implementation stabilization.
- Lead vendor management, contract adherence, and performance tracking where applicable.
- Promote continuous improvement and lessons learned for future initiatives.
Requirements
- 10 years of IT experience with strong project management background.
- Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB, and Service Portal.
- Proven track record of successfully delivering complex IT projects (ServiceNow included).
- Strong stakeholder management skills.
- Excellent risk management, problem-solving, and decision-making capabilities.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Strong communication and presentation skills with executive-level exposure.
- PMP / PRINCE2 / Agile certification preferred.
- ServiceNow certifications (CSA / Implementation Specialist) are an added advantage.
Benefits
- Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor.
- Our people are smart, creative, rock stars with over 400 patents and 10,000 years of domain expertise.
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