Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Business Analyst focused on ServiceNow projects in HR for digital transformation. Involved in project implementation from consulting to execution in a hybrid work environment.
Responsibilities
- You accompany and shape ServiceNow projects from consulting and concept through implementation to live operation
- You analyze and design functional HR requirements
- You work in an agile way and create features, epics, and user stories at a quality level that combines your domain expertise with your technical ServiceNow knowledge, giving developers a detailed and clear picture
- You perform business analyses to derive optimization measures for digital workflows
- Minor configurations of ServiceNow modules can also be part of your tasks
- You support onboarding and mentoring of our junior consultants
- You take ownership in shaping and continuously developing our ServiceNow service portfolio
Requirements
- You bring subject-matter expertise in HR
- Ideally you have experience with ServiceNow or are motivated to acquire ServiceNow skills
- You have professional experience in software development, technology consulting, and/or system integration
- You possess analytical and conceptual skills and enjoy being the interface between IT and the business
- You understand the importance of this “translation” role and have experience with the level of detail required for requirements analysis and design
- You have strong analytical skills and problem-solving abilities, as well as knowledge of process optimization and modeling
- You also have strong conflict-resolution skills, excellent communication, and confident presentation abilities
- You hold a university degree
- You speak business-fluent German and have good English skills
- Willingness to travel for consulting projects within the DACH region is not an issue for you
Benefits
- Attractive, performance-based compensation
- A family-friendly company with flexible working hours: remote, at the client, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities — because our employees' expertise drives us forward
- Exciting projects in an innovative and international environment using state-of-the-art technologies
- You have the option to order your own JobRad through us
- Teamplay is important to us
- Life is more than work — we therefore offer 30 days of vacation
Job title
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Experience level
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Not specified
Degree requirement
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