(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.
About the role
- ServiceNow Specialist creating architecture concepts for product and project solutions. Collaborating and mentoring junior consultants within a multicultural team at servistio.
Responsibilities
- As a ServiceNow specialist, you create architecture concepts for product and project solutions
- You accompany and shape ServiceNow projects from consulting and design through implementation to live operation
- You analyze and design business requirements in the ITSM, HR, and/or Customer Service (CS) areas and implement them
- You conduct business analyses to derive optimization measures for digital workflows
- Configuring and customizing ServiceNow modules is part of your responsibilities
- You support onboarding and mentoring of our junior consultants
- Managing (sub-)projects, stakeholder management, and reporting are part of your responsibilities
- You take responsibility for shaping and continuously developing our ServiceNow service portfolio independently and proactively
Requirements
- You have professional experience in IT architecture, software development, technology consulting, and/or system integration
- You are familiar with common connectors/APIs for integrations, have experience with JavaScript, and possess knowledge of web technologies and databases
- In addition to technical skills, you also have domain experience, ideally in IT Service Management, HR, and/or Customer Service
- You have analytical and conceptual skills and enjoy acting as the interface between IT and the business
- Ideally you have experience with ServiceNow or are motivated to acquire ServiceNow skills
- You hold a completed university degree
- You speak fluent German and English
- Travel for consulting projects within the DACH region is not an issue for you
Benefits
- Attractive, performance-oriented compensation
- A family-friendly company with flexible working hours: remote, at the client, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities — the know-how of our employees also drives us forward
- Exciting projects in an innovative and international environment with cutting-edge technologies
- You have the option to order your own company bike (JobRad) through us
- Teamplay is important to us
- Life is more than work; that's why we offer 30 days of vacation
Job title
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