Hybrid Service & Support Engineer – Broadcast

at RIEDEL Communications

• Job title: Service & Support Engineer – Broadcast
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wuppertal, Germany

About the role

• Service & Support Engineer providing technical support for intercom and video systems in broadcast events. Collaborating extensively with customers and internal teams to troubleshoot and resolve issues.

Responsibilities

• Provide support for intercom and Video systems used in Broadcast and Events
• Communicate with external and internal customers and contribute to the customer hotline as a first and second level Support
• Support customers with remote online sessions, when needed
• Reproduce issues in the lab
• Visit customers on-site to perform debug and resolve problems, when needed
• Participate in the 24/7 hotline
• Work closely with your Support, Customer Success & Sales colleagues. As well as cross functional teams with Product Management and R&D

Requirements

• Successfully completed (technical) university degree or equivalent trainee program in Information Technology, Electrical Engineering, or Video Engineering
• 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video sector
• Expertise in broadcast or event technology
• Knowledge of professional communication, digital audio, and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6), as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
• Familiarity with IT and networking infrastructures, with the ability to troubleshoot issues
• Experience with fiber optic interconnected systems is a plus
• Passion for customer communication and troubleshooting complex broadcast systems
• Strong team player who fits into the culture of an international, medium-sized company
• Cross-domain thinking with a collaborative mindset and excellent communication skills
• Self-organized with a proactive approach to learning new technologies
• Confident, sociable, and open personality with natural authority
• High level of loyalty, reliability, and personal integrity
• Ability to work under pressure
• Excellent verbal and written communication skills in English and German.

Benefits

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
• Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)
• We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings.