Quality Operations Process Analyst supporting process optimization and maintaining process maps using BPM tools. Collaborating with Quality Automation PMO and contributing to business excellence.
About the role
- Manage a multi-functional team ensuring operational excellence for NCR services. Collaborate with frontlines and senior leadership to drive improvements in customer satisfaction.
Responsibilities
- Leads a multi-functional team across various services and geographies, ensuring operational excellence and customer satisfaction.
- Responsible for strategic workforce planning, performance management, and cross-functional collaboration.
- Acting as a key liaison between frontline teams and senior leadership.
- Drives continuous improvement, fosters talent development, and ensures alignment with service delivery goals and customer expectations.
Requirements
- Detailed oriented, analytical and/or technical experience, preferably within NCR Services
- Excellent written and verbal communications skills
- Ability to work in a fast-paced environment.
- multi-task, time management and organizational skills
- Ability to identify and resolve issues with a sense of urgency
- Ability to work as part of a team or independently
- Willing to work non-standard business hours as required by customers
- Prior experience with ATM incident management preferred
- Prior experience with ATM monitoring tools (like Vision, Device Manager etc) preferred.
Benefits
- Private Health Insurance
- Employee Referral Bonus Program
- Wellbeing Resources
- Baby Bonus
- Life, Accident & Disability Insurance
- Numerous opportunities for internal career pathing and advancement
- Discounts for employees at NCR Atleos partners
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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