Executive and Operations Assistant providing administrative support and coordinating operations for HR team in Nairobi. Responsible for executive support and organizational efficiency in a hybrid environment.
About the role
- Supervisor Service Operations developing procedures to enhance customer satisfaction and operational efficiency for Blue Cross of Idaho. Leading process improvements and analyzing performance metrics in claims operations.
Responsibilities
- Develop procedures in support of operational effectiveness, customer service goals and objectives.
- Support initiatives to increase provider and member satisfaction.
- Oversee analysis of key performance metrics to identify areas in need of training and improvement.
- Identify potential workflow improvements.
- Provide day-to-day oversight of assigned functional areas, ensuring work is completed accurately, timely, and efficiently.
- Analyze key performance metrics to identify trends, training opportunities, and workflow improvements.
- Lead and support process improvement initiatives, translating insights into actionable outcomes.
- Develop and refine departmental policies, procedures, service standards, and workflows.
- Partner with leadership to design and maintain reporting that supports operational and strategic decisions.
- Ensure effective workflows and maximize system efficiencies while maintaining quality performance standards.
- Provide consistent leadership through regular 1:1s, team meetings, and touchpoints that drive accountability, engagement, and development.
- Coach, mentor, and develop staff—creating a culture of ownership, growth, and continuous learning.
- Support goal-setting efforts for the team and department.
- Participate in internal and external audits as needed.
- Perform other duties as assigned.
Requirements
- 5 years’ prior relevant experience
- Previous experience in claims processing and/or health insurance operations is preferred.
- None specifically required, though Associate or Bachelor degree is desired.
Benefits
- paid time off
- paid holidays
- community service and self-care days
- medical/dental/vision/pharmacy insurance
- 401(k) matching and non-contributory plan
- life insurance
- short and long term disability
- education reimbursement
- employee assistance plan (EAP)
- adoption assistance program
- paid family leave program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
President / General Manager leading manufacturing operations for an export - oriented company. Focus on driving efficiency and profitability in seafood processing and related industries.
Agency Operations Specialist at Elders managing livestock commission rates and maintaining operational efficiency. Collaborating with teams to support agency product delivery and operational tasks.
Operations Management Leadership Program at GE Aerospace offers 2 - year developmental experience in supply chain. Participants complete 3 assignments across operational areas to build leadership skills.
Terminal Operations Supervisor developing leadership through a structured training program in the oil and gas sector. Positions involve significant responsibilities across multiple terminal locations.
Intern supporting Account Operations team at Q1Media, assisting in advertising campaign tasks and projects. Involves communication with internal teams and flexible work hours.
Operations Reporting & Insights Manager for Equitable analyzing sales activity and developing reporting solutions. Collaborates with leadership to enhance financial well - being metrics and operational efficiency.
Operations and Policy Analyst evaluating nursing practice policies for Oregon State Board of Nursing. Researching and analyzing legislation, and providing consultative expertise regarding nursing practices.
Lot Operations Safety Specialist II ensuring effective coordination of safety activities at Cox Automotive locations. Handling data entry and safety documentation while supporting departmental objectives.
Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.