Executive Strategy Messaging and Readiness Manager at Regions, developing strategic messaging and high - stakes materials for Corporate Banking, integrating financial performance and competitive positioning.
About the role
- Service Manager leading IT incident management processes at itm8. Ensuring structured handling of critical IT incidents and coordinating with both technicians and clients.
Responsibilities
- Du leder processen, sikrer fremdrift
- Sikre, at både teknikere og kunder oplever en professionel og struktureret håndtering
- Følge op på incidents og problems – sikre fremdrift, dokumentation og eskalering, når det er nødvendigt
- Koordinere med leverandører og sikre, at analyser og deadlines overholdes
- Du i en dialog med kunden og interne ressourcer, fokuserer på at genoprette stabil drift
- Formidle vigtig driftsinformation til relevante interessenter – internt og eksternt
- Tværfagligt hjælper du til med at understøtte og videreudvikle vores centrale ITIL-processer
- Indgå i en vagtordning med off-hours vagter i hverdagene og weekendvagter hver 5. weekend
Requirements
- Har erfaring med en eller flere af følgende ITIL Practices: Incident, Problem og Change Management, gerne med en certificering.
- Har teknisk forståelse for IT-infrastruktur og systemer og kan se, hvordan tingene hænger sammen.
- Kommunikerer klart og respektfuldt, både med teknikere, kunder og ledelse
- Er god til at skabe struktur og retning, når tempoet er højt
- Trives med samarbejde på tværs af fagligheder, kulturer og landegrænser
Benefits
- Personalegoder som blandt andet rummer: kantine, massage, personaleforening og meget mere
- Rig mulighed for hjemmearbejde
- Et team med høj faglighed og godt kollegaskab
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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