WalkMe Builder creating interactive digital guidance solutions for Australian clients. Manage projects from scope to go - live while ensuring user engagement and satisfaction with digital tools.
About the role
- Senior Solutions Engineer supporting US Federal customers by leading technical sales discussions and implementations. Collaborating with teams to ensure client success on the Cloudflare platform.
Responsibilities
- You are the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership.
- You will work closely with our Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform.
- Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, create documentation, and to support the long-term technology strategy of the customer.
- As a Public Sector Federal Solutions Engineer, you will need to have strong technical knowledge of both on premise security and networking implementations and public cloud initiatives common to US Public Sector Federal customers.
- You are the technical customer advocate within Cloudflare and will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
Requirements
- Demonstrated understanding in internet technologies: OSI Model layers 1-7, Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
- Comfortable with SASE frameworks and related technologies such as Secure Web Gateway, CASB, DLP, SD-WAN, etc.
- Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies.
- Minimum 4-6 years of experience in a customer-facing sales or consulting role supporting the US Federal Government.
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
- A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
- Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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