Senior Full - Stack Marketing Engineer improving website and acquisition funnel for tax app. Focused on growth experiments and website performance in a hybrid team.
About the role
- Senior Software Engineer driving innovation and development of Conversational AI solutions at Genesys. Collaborating with cross-functional teams to enhance our AI capabilities for global impact.
Responsibilities
- Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions.
- Develop, maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation.
- Help deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions.
- Own technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review.
- Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions.
Requirements
- Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.
- 5+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2--4 years).
- Deep expertise in conversational AI, NLP, and dialogue systems with proven track record of delivering production systems.
- Strong software engineering fundamentals including system design, data structures, algorithms, and software architecture.
- Experience in working on complex technical projects and delivering technical outcomes.
- Excellent communication skills with the ability to influence and explain complex concepts across organizational levels.
- Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.
- Independent judgment in developing novel approaches to challenging AI problems.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- larger tech companies perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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