Supplier Software Delivery Technical Lead coordinating supplier software deliveries for Powertrain Control Modules at Ford Motor Company. Focused on delivery management, requirement alignment, and budget oversight within a technical landscape.
About the role
- Lead Software Engineer optimizing PNC's cloud-based contact center platform with Genesys Cloud expertise. Collaborate on IVR design and API integrations while fostering an inclusive workplace culture.
Responsibilities
- Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS.
- Perform full platform administration, including users, campaigns, scripts, prompts, and permissions.
- Develop and maintain custom integrations with internal systems and third-party applications using Genesys Cloud APIs (RESTful), webhooks, and secure connectivity protocols such as OAuth.
- Configure and optimize data actions, reporting, and contact center features to support business teams.
- Create and update campaigns and contact lists for outbound operations.
- Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and maintain documentation for workflows, integration patterns, and deployment processes.
- Troubleshoot complex issues across voice technology, routing logic, and integration points.
Requirements
- 5+ years of experience in contact center engineering, with at least 3+ years in Genesys Cloud (formerly PureCloud).
- Deep understanding of Genesys Cloud architecture, administration, and best practices.
- Strong experience with call flow design, queue/campaign management, user and access controls, and system prompts/scripts.
- Proficiency in API integrations, including OAuth for secure communication.
- Development experience with Java/REST APIs, JSON/XML, and SQL.
- Familiarity with cloud platforms (AWS/Azure) and DevOps tools such as Terraform/Archy.
- Strong troubleshooting, multitasking, and analytical skills in a high-demand enterprise environment.
- Ability to collaborate with stakeholders, manage priorities, and deliver solutions across multiple initiatives.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Embedded Software Engineer developing communication stack for Vehicle Controls at Ford. Leading software development and validation for data transmission across vehicle networks in an agile team.
Senior Full Stack Engineer at stealth startup creating cloud - native solutions with a focus on Python and React. Collaboration with experienced team on complex architecture and systems.
Lead Software Engineer in hybrid role focusing on full - stack development with a strong emphasis on leadership and engineering excellence. Collaborating with cross - functional teams to deliver high - quality software.
Senior Engineer at Cenovus providing technical authority on relief valves and systems in Ohio refineries. Supporting downstream operations with design and training responsibilities.
Demand Response Engineer supporting energy efficiency programs and management of demand response strategies at Duke Energy. Engaging with customers and stakeholders to optimize energy use and enhance grid stability.
Software Engineer for Navitor focusing on design and development of software solutions. Involved in programming and supporting applications within the primary B2B platform with occasional travel.
Software Engineer II developing AI - powered solutions for Travelers. Collaborating across teams to deliver measurable outcomes through enterprise AI integration.
Senior Software Engineer responsible for core platform capabilities for payments system at Freddie Mac. Collaborating with stakeholders to deliver high - quality solutions in a fast - paced environment.
Senior Software Developer at BECU designing scalable and secure software to improve digital experiences. Collaborating with teams while mentoring junior developers and ensuring engineering standards.