Quality Training Coordinator in pharmaceutical sector focusing on training compliance and continuous improvement. Partnering with QA leaders to manage training assignments and maintain records while supporting onboarding initiatives.
About the role
- Senior Retail Operations and Training Manager responsible for customer experience and training within a luxury retail brand. Leading operational excellence and innovative retail strategies.
Responsibilities
- Responsible for driving an exceptional customer experience within the retail network through efficient and innovative operations and engaging training.
- Lead the Retail Operations & Training teams.
- Champion operational excellence with a customer-first mindset.
- Own and deliver projects that continuously strive to improve the overall customer experience.
- Maintain Global Sales Reporting and Retail Reports.
- Collate and publish monthly commercial insights reporting.
- Present department insights within the weekly trade meetings.
- Review and update the operational standards manual for the store network.
- Leverage omni-channel to develop a Retail Operations strategy to improve operational efficiency.
- Partner with Retail Area Managers and Regional teams globally.
- Maintain third party relationships with review meetings.
- Explore new and innovative processes to enhance customer experience.
- Monitor security standards across the store network.
- Ensure current Health and Safety requirements are complied with across all retail stores.
- Support and guide the Global Training & Communications Manager to develop the retail training vision.
- Establish Retail KPIs & metrics to support the overall customer strategy.
- Lead cross‑functional delivery of new store openings/refits/closures.
Requirements
- Previous experience as a senior multi‑market retail operations leader in luxury or premium fashion/lifestyle business
- Previous In-store/shopfloor experience
- Excellent communication skills, both written and verbal
- Highly organised with excellent attention to detail
- Excellent ability to plan and prioritise effectively
- Proficient Microsoft Office user; Excellent Microsoft Excel Skills
- Project management experience
- Looker Studio / Power BI experience preferred but not essential)
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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