ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- Senior Project Manager overseeing customer migrations to ServiceNow in Australia and New Zealand. Leading teams for effective project transitions and client communications.
Responsibilities
- Lead end‑to‑end transition projects (planning, cutover, go‑live, post‑go‑live support) across multiple customers
- Own release and cutover coordination: build runbooks, risk plans, rollback processes and stakeholder comms
- Act as the primary client/stakeholder lead for customer transition activities — manage expectations and escalate appropriately
- Ensure security‑first delivery and governance, working with architects, security and platform teams
- Drive consistency and repeatability: capture lessons, create templates/playbooks and scale delivery across streams
- Enable adoption: coordinate training, knowledge transfer and handover to BAU support
- Report on transition KPIs (availability, defect rates, adoption, cutover success) and continuously improve processes
Requirements
- 7+ years project/programme delivery experience; proven senior PM experience managing complex IT platform migrations
- Direct experience with ServiceNow implementations and/or tool migrations (Cherwell migration experience highly desirable)
- Strong release/cutover management experience (runbooks, rollback plans, cutover rehearsals)
- Excellent stakeholder management and customer‑facing communication skills
- Solid understanding of ITSM, CMDB concepts and platform governance
- Demonstrable planning, risk management and decision‑making under pressure
Benefits
- social events
- chill-out spaces
- remote working
- flexi-hours
- professional development courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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