Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Senior Product Manager at Broadvoice leading the CCaaS platform strategy execution. Focused on building an easy-to-manage and high-performing platform for customer experience.
Responsibilities
- Own and evolve the GoContact CCaaS platform roadmap
- Build intuitive admin and configuration experiences for customers
- Ensure robust monitoring and observability are built into the platform
- Partner with engineering and DevOps to improve platform scale and performance
- Champion end-to-end customer experience across provisioning, onboarding, usage, and support
- Support internal teams with platform capabilities that reduce effort and improve time-to-value
- Establish and track key metrics such as provisioning time, uptime, admin satisfaction, and time to resolution
Requirements
- 5+ years of product management experience in CCaaS, SaaS, or cloud-based platforms
- Proven ability to lead platform initiatives in complex, multi-tenant environments
- Strong understanding of multi-channel communications, contact center workflows, and cloud infrastructure
- Experience working closely with DevOps, engineering, and support teams on platform scalability and automation
- Strong communication skills and a track record of cross-functional leadership
- Undergraduate degree in Computer Science or Engineering and MBA preferred.
Benefits
- Grow Your Career
- Enjoy Flexibility
- Community & Culture
- Make an Impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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