Lead Performance & Planning for Bosta, a logistics company, through data analytics and metrics tracking. Analyzing trends to drive sales growth and improve client retention in e-commerce.
Responsibilities
Monitor daily, weekly, and monthly performance against targets and highlight deviations.
Provide insights into sales performance, telesales efficiency, and account management revenue growth
Track client-level average selling price and support priceups and discount models.
Support management with demand forecasting, monthly closings, and commercial headcount planning.
Provide simulations and scenarios to ensure smooth peak season performance.
Monitor churned or inactive clients and analyze reasons for inactivity..
Provide data-driven insights and recommendations for **client retention and reactivation strategies**.
Collaborate with Account Management and Sales to design targeted initiatives that boost portfolio stability and growth.
Requirements
3 - 5 years of experience in **data analytics, business analysis, or performance management** (preferably in logistics, fulfillment, or e-commerce).
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Hands-on experience with **SQL** for data extraction, transformation, and analysis.
Familiarity with **Python** for data manipulation, automation, and advanced analytics.
Proficiency in **Excel / Google Sheets** and at least one BI tool (e.g., Power BI, Tableau, Looker).
Understanding of logistics/ecommerce KPIs (e.g., order accuracy, delivery success rate, returns, churn).
Excellent communication skills to present findings to both technical and non-technical stakeholders.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
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