ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
SG
Hybrid Senior Manager, ServiceNow IRM Ecosystem
Posted 5 months ago
About the role
- Senior Manager optimizing ServiceNow workflows for Invesco, a leading investment firm. Leading strategic design and implementation of integrated risk management solutions.
Responsibilities
- Develop and deliver strategic design, improvements, and optimization of ServiceNow for Integrated Risk Management (IRM) across Enterprise Risk Management (ERM) and Internal Audit (IA) processes and workflows
- Lead the design, implementation, and continuous optimization of ServiceNow workflows and capabilities, ensuring alignment with business needs and industry best practices
- Bring optimal Governance, Risk, and Compliance (GRC) approaches for inclusion in day-to-day workflows as well as enterprise expansion use cases to deliver performance and value
- Oversee agile delivery practices, manage product backlogs, and define clear, actionable requirements
- Ensure scalable, sustainable solutions through platform governance and configuration standards
- Champion a culture of innovation by evaluating and implementing AI and automation opportunities to simplify cross-enterprise risk workflows
- Develop and maintain a forward-looking ServiceNow roadmap
- Communicate vision and secure executive alignment for platform enhancements and strategic initiatives
- Oversee robust testing protocols and lead change management efforts to ensure high-quality, low-disruption platform improvements
- Drive user engagement through education, documentation, and training programs that promote adoption and maximize platform value
- Represent Risk and Audit in ServiceNow governance forums, advocating for visibility, vendor alignment, and optimal resource allocation
Requirements
- Bachelor’s degree in Business, Information Systems, Risk Management, or related field (Master’s preferred)
- Professional certifications such as CRISC, CISA, or CFA desired
- 7–10 years of experience implementing and managing GRC/IRM platforms in financial services
- ServiceNow experience highly preferred; experience with Archer, MetricStream, AuditBoard, or similar platforms will be considered
- Deep understanding of risk frameworks, audit methodologies, and control functions
- Proven success in agile methodologies and project management
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder engagement skills
- Ability to translate complex business needs into scalable technical solutions
- Comfortable working in a dynamic, cross-functional, global environment
- Proficient in Microsoft Office and collaboration tools
Benefits
- Flexible paid time off
- Hybrid work schedule
- 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
- Health & wellbeing benefits
- Parental Leave benefits
- Employee stock purchase plan
Job title
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Experience level
Salary
Not specified
Degree requirement
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