Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Senior Manager conducting thorough business assessments and identifying process transformation solutions. Collaborating with teams to ensure technical feasibility in the insurance and analytics domain.
Responsibilities
- Conduct thorough business assessment to analyze and understand the current state of systems and processes
- Identify process transformation opportunities, design, and propose solutions that meet business requirements and improve Cx, efficiencies, effectiveness, Revenue etc.
- Develop and manage project plans, including timelines, resource allocation, and milestones, while ensuring projects are delivered on time, within scope, and within budget
- Maintain awareness of new and emerging solutions and the potential application on operations
Requirements
- Minimum 3 years’ experience as Project Manager
- Insurance Life and Annuity domain experience preferred
- Understanding of Robotics projects
- Aware of RPA capabilities available in the market
- Collaborate with supporting teams (RPA, Analytics or Relevant solution) to ensure technical feasibility of solutions
- Collect and analyze data to identify trends, issues, and areas for improvement
- Develop and present detailed reports to stakeholders, utilizing tools such as Excel, PowerPoints
- Well versed with Cost Benefit Analysis and Benefit quantification
- Led/mentored Lean Six Sigma project
- Ability to utilize project management tools (e.g., Asana- preferred)
- Act as a change management agent to ensure successful implementation of solutions
- Maintain awareness of new and emerging solutions and the potential application on operations
- Drive enterprise adoption of these tools/techniques by internal and client showcasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Bids & Proposals Manager driving revenue growth at Gravita, a tech - enabled accounting firm for SMEs. Leading the end - to - end bid process with focus on Audit and Tax opportunities.
Process Innovation Manager leading broth technology transformation projects at a global food company. Driving cross - functional innovation, sustainability, and cost efficiency in Barcelona.
Accounts Manager responsible for leading a team and managing client relations at a private advisory firm in Malta. Ensuring compliance, staff management, and accounting oversight.
General Manager leading a client - based profit center responsible for team performance and client relationships in the supply chain sector.
General Manager leading a client - based profit center in warehouse operations at Riverstone Logistics. Responsible for team performance, operational execution, and client relationships across multiple locations.
General Manager leading a profit center in freight forwarding logistics for Riverstone Logistics. Responsible for team performance, operational execution, and financial results.
Store Manager overseeing operations at SmartStop Self Storage facility in Sacramento, CA. Managing team, leasing, maintenance, and customer relations for a diversified real estate company.
Lead design and commercialization of centrifugal pump series at KSB. Collaborating across teams to ensure compliance with industry standards and support sales needs.
On - site System Manager overseeing USMC 911 Public Safety Lab in Charleston, SC. Delivering technical support and managing customer relationships for NG911 solutions.