Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- General Manager leading a profit center in freight forwarding logistics for Riverstone Logistics. Responsible for team performance, operational execution, and financial results.
Responsibilities
- Drive and maintain the Company culture, purpose, and core beliefs through training and onboarding
- Manage all people and operations leaders assigned to the local operation
- Consistently meet and exceed client service goals
- Lead the profit center through change and ensure continuity in communication
- Maintain oversight of weekly operator settlements and accountability for deliverables
- Ensure employee adherence to prescribed dress code and uniform requirements
- Ensure measurement and effectiveness of all internal and external processes
- Develop, monitor, and report operating costs within functional areas
Requirements
- Bachelor's degree in a relevant field of study, or equivalent combination of education and experience
- Minimum of 5-7 years of warehouse, distribution, and/or supply chain operations with at least 3 years of managerial experience
- Must be proficient in Microsoft Office suite including Excel
- Ability to complete work in a timely, accurate, and thorough manner
- Effective verbal and written communication skills
- Ability to coach and develop employees
- Must have reliable transportation to commute to the workplace and attend client meetings as necessary.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Training and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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