Senior Learning & Development Analyst at Guy Carpenter developing training materials and leading training sessions for CSS colleagues. Collaborating cross-functionally to implement process improvements and change initiatives.
Responsibilities
Develop and update training materials to support the education and development of CSS colleagues
Collaborate with other departments to support change initiatives, process improvements, and system rollouts
Facilitate and lead key training activities, including selecting delivery models and engaging stakeholders for effective training implementation
Deliver training sessions to CSS team members, ensuring clear communication and knowledge transfer
Support the manager in team meetings by sharing ideas, knowledge, and solutions while fostering strong working relationships
Proactively seek opportunities to enhance personal knowledge and improve the quality of services provided
Requirements
5+ years of experience leading learning, development, and education initiatives
Solid understanding of insurance industry concepts
Bachelor’s degree (B.S. or B.A.) or equivalent experience
Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
Demonstrated ability to work effectively within a high-performance team
Strong attention to detail and successful management of workload, meeting client and stakeholder expectations
Excellent written and verbal communication skills, consistently promoting and enhancing the Guy Carpenter brand
Ability to make sound independent judgments, challenge appropriately with facts, and escalate issues to management when necessary
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