Director of Channel Partnerships at Jobber handling strategy, recruitment, and acquisition for partnerships. Focused on driving new revenue streams for small service businesses.
About the role
- Key Account Manager managing eCommerce client relationships for Intrepid Asia in a hybrid environment. Overseeing KPIs for brand/seller partners and ensuring client satisfaction.
Responsibilities
- A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on.
- Oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.
- Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments: Content management & optimization, Campaign strategies & execution, Chat response representation of the brand/seller, Operations capacity and process implementation, Progressive revenue trend and overall online sales performance.
- Foster client relationships; work with sales and marketing teams and other support teams available.
- Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members.
- Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties.
- Positive client NPS.
Requirements
- Fluent in English
- Experience with business fundamentals
- 4 years of eCommerce background preferably from a brand/platforms/enablers industry
- Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
- Excellent negotiation skills
- Strong interpersonal skills (empathy & flexibility)
- Proficient in excel and powerpoint
Benefits
- Excellent and competitive compensation package
- Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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