Senior Software Engineer designing and implementing iOS software solutions at T - Mobile. Collaborating with cross - functional teams to deliver quality mobile applications and support scalable architecture.
About the role
- Provide advanced IT support as a Tier 3 Senior IT Service Desk Engineer at DJH. Collaborate with the IT team and optimize M365 technologies.
Responsibilities
- As a** Tier 3 Senior IT Service Desk Engineer, **you’ll be fully immersed with our experienced IT team to provide advanced technical support and play a key role in optimising our IT environment. Life will be fast paced, engaging, creative and rewarding.
- Diagnose, troubleshoot, and resolve advanced technical issues across Microsoft 365, Azure AD, and Intune.
- Serve as an escalation point for complex incidents and service requests.
- Provide guidance and support the members within the team that work in Tier 1/Tier 2.
- Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
- Manage Intune for device compliance, application deployment, and security policies.
- Optimise end-user productivity and security through effective use of M365 technologies.
- Support and maintain Azure AD, conditional access, and role-based access policies.
- Assist with the delivery of Azure solutions under the guidance of Head of IT.
- Monitor Azure resources, ensuring availability, performance and security.
- Provide advanced support across hybrid infrastructure (on-premises and cloud)
- Implement security and compliance standards set by the Head of Information Security and CTO.
- Ensure devices and services remained patched, compliant, and secure.
- Work closely with the Head of IT on project delivery and system improvements.
- Contribute to IT documentation, knowledge base, and training materials.
Requirements
- Have previous experience in a Tier 3 IT Support or Senior IT Support Engineer Role.
- Have a strong technical expertise in Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Azure AD, conditional access, and role-based access control, Intune device and application management.
- Be able to diagnose and resolve complex technical issues across hardware, software and network systems.
- Have a strong understanding of IT security, compliance, and standards.
- Be tech-savvy, with excellent organisational skills and attention to detail to meet deadlines in demanding environments.
- Thrive in a collaborative and progressive environment with a strong drive to succeed
- Love getting to know people and be a fantastic communicator.
- Be willing to travel to our offices throughout the UK as and when required.
Benefits
- Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:
- Competitive salary
- Generous holiday allowance, with an extra day off for your birthday and a volunteer day
- Tailored learning and development
- Company pension
- Dress for your day
- Health MOTs
- Salary Sacrifice Car Scheme
- A fully loaded wellbeing, social & community calendar.
- If this role with us as a **Tier 3 Senior IT Service Desk Engineer **sounds good, then what’s stopping you? **Apply today!**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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