Sales Advisor focused on customer growth in BT's dynamic team of over 12,000. Delivering customer acquisition and retention in a performance - driven environment.
About the role
- Senior Growth Manager identifying and implementing growth strategies for PayJoy's retail network. Collaborating across teams to enhance customer acquisition and profitability in emerging markets.
Responsibilities
- Responsible for defining the overall long-term growth roadmap, including identifying and prioritizing the next major growth loops for the company.
- Develop and execute **growth strategies** for new and existing retail locations, including market selection, launch planning, and performance tracking.
- Lead end-to-end **rollout of new stores**, coordinating across teams to ensure smooth execution.
- Work closely with risk and credit teams to **maintain low non-performing loans** (NPL) ratios while preserving a strong, attractive product and financing offer for customers.
- Own and track full **retail P&L**, identifying drivers of profitability and making recommendations to improve margins, customer lifetime value, and operational efficiency.
- Ability to **communicate the growth vision**, challenges, and results clearly and confidently to executives and secure alignment and resources for high-stakes projects.
- Drive cross functional collaborations, mostly with marketing to localize campaigns and **drive foot traffic** to attract new customers.
- Optimize customer lifecycle by improving metrics across Adquisition, Activation, Retention and Revenue.
- Lead rapid experimentation by designing and executing A/B tests to find new growth levers.
- Work with key external and internal partners to co-develop new products and service offerings in-store.
Requirements
- Bachelor’s degree Marketing, Economics, Statistics, Communication, Business, Engineering or similar. MBA or Master degree in Data Science, Business Analytics or similar.
- 6+ years of experience in retail strategy, growth, or operations, ideally in fast-paced environments such as retail, fintech, or startups.
- Analytical skills with data-driven approach.
- Communication skills for effective collaboration.
- Self-driven and results-driven, willing to work in a dynamic, high-change environment.
- Strong analytical mindset with the ability to turn insights into action.
- Experience working with cross-functional teams and managing complex projects.
- Comfortable with ambiguity and energized by building from scratch.
- Fluency in retail metrics, customer acquisition, and unit economics.
Benefits
- 100% Company-funded Health and Life Insurance for employees and immediate family members
- Phone finance, Headphone, home office equipment and fitness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
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