Supervisor de Operações CS responsible for leading teams and optimizing processes in B2B/B2C contexts at Happy Gestão. Engaging with clients and enhancing customer success strategies.
About the role
- Leads continuous improvement initiatives across operational teams at Xylem, a water technology company. Focuses on eliminating waste and enhancing customer service efficiency through innovative processes.
Responsibilities
- Design and execute a comprehensive lean continuous improvement strategy aligned with the business segment’s overall objectives and goals
- Identify opportunities for process improvement across operational and transactional functions, such as supply chain, manufacturing, logistics, finance, and customer service
- Apply lean methodologies and other process improvement techniques to analyze existing processes, identify root causes of inefficiencies, and develop solutions
- Direct and oversee lean continuous improvement projects, ensuring effective project planning, execution, and monitoring
- Lead and manage a team of global continuous improvement professionals, providing mentorship, guidance, and support
- Foster a culture of continuous improvement by promoting employee engagement, providing training opportunities, and recognizing and rewarding achievements
Requirements
- 10+ years of business experience in a global industrial company with a well-established management system
- Bachelor’s Degree or equivalent experience in functional area of expertise
- Proven lean continuous improvement expertise across both operational and transactional business areas
- Experience leading multiple, large projects across several geographies
- Proficiency in coaching, people development and change management
- Subject matter expert for lean tools and methods (5S, value stream mapping continuous flow, material flow, strategy deployment, A3 thinking, problem solving, managing for daily improvement, etc.)
- Strong interpersonal and leadership skills
- Excellent overall business acumen and organizational savvy
- Ability to simplify and clarify complex and ambiguous problems
- Strong project management skills
- Passion for continuous improvement and change management
- Ability to travel domestically and internationally ~50%
- Certifications: Lean Master, Black Belt and/or Master Black Belt preferred
- English fluency at a minimum
Benefits
- Flexible Time Off (FTO)
- Health insurance
- Dental insurance
- Vision insurance
- Investment savings plan
- Paid Volunteer Program (Xylem Watermark)
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