Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
MA
Hybrid Senior Developer – ITSM, ServiceNow
Posted 5 months ago
About the role
- Lead the implementation of ServiceNow ITSM modules for national and international clients. Collaborate with teams to design scalable solutions and stay updated with ITIL evolutions.
Responsibilities
- Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules
- Collaborate with stakeholders to analyze service delivery processes
- Translate business needs into technical designs
- Work closely with cross-functional teams
- Stay current with ServiceNow platform updates
Requirements
- Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules
- Deep understanding of ITIL best practices
- Strong analytical skills
- Proven ability to gather and translate business requirements
- Hands-on experience configuring workflows and business rules
- Fluent in Portuguese and English
Benefits
- Flexibility to enable a better work–life balance
- Local programs that promote professional growth
- Career acceleration programs
- Empowering environment with autonomy
- Health and life insurance
- Employee referral program with bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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