Hybrid Senior Contract Manager

at BT Group

• Job title: Senior Contract Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Glasgow, United Kingdom

About the role

• Senior Contract Manager managing contract lifecycle for prestigious UK clients while coordinating cross-functional teams. Driving delivery and financial performance in collaboration with stakeholders.

Responsibilities

• Meeting the contracted financial and performance targets and obligations through the complete contract lifecycle.
• Ensuring supporting functions such as billing, pricing and ordering are delivering for the contact centre P&L.
• Leads on delivery of the contract management obligations in Respective Area (NGN) - Managing the contractual risks for the lifecycle of the contract, escalating to CDD where applicable for resolution - Management and resolution of conflicts - Ensuring effective change control of contracts in account (s), to reduce cost and maximise profit for BT - Work with colleagues from contract assurance and legal to deliver accurate and risk averse contract changes.
• Responsibility for NGN P&L - Management of a complex P&L involving different service towers, product lines and third parties. - Ensuring forecast accuracy for revenue and cost. - Margin optimisation and cost control.
• Maintain appropriate governance of all activities impacting the financial and contract outcomes of respective contracts - Uses robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and present large volumes of data effectively.
• Build long term customer relationships which drive good business outcomes.
• Communicate effectively at all levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal Global stakeholders with clarity.
• Build strong cross-functional relationships, embedding and role modelling collaborative ways of working.
• Responsible for ensuring before contract signature that proposed contractual obligations are achievable.
• Ensures commercial decisions taken within the contract DoA structure.
• Responsible for Supplier relationship, overseeing delivery of supplier commercial obligations.
• Responsible for management of key supplier relationships, including strategy, negotiations and leading on commercial and pricing strategy of key deals.
• Works with our delivery and service organisations to ensure that key projects and programmes deliver against their obligations and impact the P&L positively.
• Provide informal ongoing mentoring and coaching to team members, ensuring they have the resources needed to work effectively.

Requirements

• Negotiation
• Contract Management
• Commercial Acumen
• P&L
• Customer Relationship Management

Benefits

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Flexible working BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.