Client Manager responsible for maintaining commercial client accounts and managing relationships with insurance companies. Ensuring accurate documentation and proper communication within the agency and clients.
About the role
- Client Partner Consultant overseeing compliance, financial reporting, and service level performance at Sun Life. Manage client interactions and support innovative business practices.
Responsibilities
- Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
- Effective communication and service to current clients via meetings, calls, and interaction
- Primary support to DentaQuest leadership for client’s program administration
- Proactively identify client expectations and resolve issues
- Coordinate client audits of DentaQuest programs
- Monitor changes in regulations and fee schedules to ensure compliance
Requirements
- Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
- Five years’ experience working with external clients/customers
- Two years’ experience in a supervisory role
- Knowledge of group benefits
- Proficient with general computer software including Microsoft Excel, Word and Outlook
- Up to 50% local travel required
- Ability to work independently and as part of a team
Benefits
- Health insurance
- 401(k) employer match
- Paid time off
- Parental and adoption leave
- Disability programs
- Partially paid sabbatical program
- Generous vacation and sick time
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