Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Senior Business Analyst (Salesforce) enabling high-quality business solutions for Pepperstone. Supporting Agile teams and empowering stakeholders to make informed decisions.
Responsibilities
- Support Agile teams in delivering high-quality business solutions for key stakeholders within Pepperstone.
- Engage with stakeholders, users, vendors, and subject matter experts to identify, develop, document, and validate detailed requirements (user stories, acceptance criteria, process maps, data models), demonstrating Agile behaviours across our client onboarding lifecycle, from sign-up to first trade.
- Provide ongoing reporting and updates to both business and technical stakeholders regarding requirements and proposed solutions.
- Consult with the business and product managers to shape the product backlog, using Agile practices to prioritise based on business value.
- Collaborate with product managers and initiative owners to support the development of business cases.
- Provide multi-disciplinary teams with clarity on epics, user stories, business-driven acceptance criteria, and test cases.
- Assist with the elaboration of user stories and requirements, supporting team members as needed.
- Proactively support the uplift of Agile practices and foster a culture of continual improvement.
- Assist with the planning of demos and product/system testing.
- Participate in and facilitate (where required) relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration/Release Planning, Showcases/Sprint Review, Retrospectives, Workshops, etc.
- Participate in the creation of low or high-fidelity prototypes.
- Support testing and validation of Salesforce features, including UAT and regression testing.
- Stay informed on Salesforce platform updates and assess their impact on business processes.
Requirements
- Ability to build strong stakeholder relationships, keep them informed on progress, and seek/provide support as required.
- Experience as an application-focused Business Analyst in a similar product-driven scale-up/start-up, with clear knowledge of best practice Agile BA principles.
- Familiarity with Salesforce release cycles and managing business readiness for platform updates.
- Experience defining reporting requirements and working with Salesforce dashboards and analytics tools.
- Salesforce Business Analyst or Administrator certification is highly regarded but not essential.
- Demonstrated ability to undertake business analysis within an Agile environment, with experience in requirement elicitation, documentation, and management.
- Ability to work effectively both independently and as part of a team.
- Demonstrated functional and conceptual understanding of technology and logic.
- Proven ability to quickly learn new business domains and technical applications.
- Creative problem-solving skills, initiative, and a strong analytical and growth mindset.
- Ability to work with both technical and non-technical stakeholders, adjusting communication style accordingly.
- Commitment to living the Pepperstone values.
- Dedication to ongoing learning and development.
Benefits
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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