Business Analyst focused on delivering enterprise projects within the Software Engineering team at Datacom. Aligning customer requirements and enhancing team performance with a commitment to agile practices.
About the role
- Incident Support Analyst tracking local partners performance in a fintech environment, ensuring prompt issue resolution and escalation.
Responsibilities
- Monitor and supervise the performance of our local partners.
- Attend the alerts and communicate with our providers, in order to ensure the issues are attended with the needed sense of urgency.
- Meet the defined escalation policies and procedures in order to make sure issues are solved in the most efficient way.
- Report incidents internally and externally.
Requirements
- Bachelor's degree in any Technical area completed or in progress.
- Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy).
- High proficiency in communicating technical issues to technical and non-technical audiences.
- Hands-on knowledge with the following tools: Data Analysis (Kibana, Looker, Coralogix) and Reporting and SQL.
- Be methodical, committed to the role to be performed, and a vocation for service.
- Self learn abilities and interests
- Advanced/Fluent Spanish and English.
- Portuguese is a plus.
- Availability to work on a flexible schedule for incident support and management.
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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