Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Engineer enhancing client experience and product adoption at RSA. Engaging with clients to provide technical support, educate on features, and ensure smooth deployment.
Responsibilities
- Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
- Help customers quickly realize the value of their purchase and ensure smooth deployment.
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
- Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
- Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
- Help customers unblock any technical challenges throughout the journey.
- Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
- Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
Requirements
- 2-4 years of experience.
- Good interpersonal skills and customer skills.
- Strong technical expertise and understanding of business solutions.
- Customer-focused mindset.
- Ability to work cross-functionally with teams such as sales, product, and engineering.
- Engineering degree is preferable.
- European language is a plus (French, Spanish, German, Italian).
Benefits
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment.
Job title
Job type
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Degree requirement
Tech skills
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