Partnerships Manager at Berlin Acoustics supporting retail partners and driving measurable shared success in the office furniture industry. Building sustainable relationships and expanding the network through effective communication and initiatives.
About the role
- Senior Account Manager driving sustainable growth in Deliverect's B2B SaaS platform for high-value accounts. Collaborating with executive stakeholders to define and execute strategic account strategies while mentoring account managers.
Responsibilities
- Own and define sophisticated strategic account plans for a portfolio of high-value/Enterprise clients, ensuring deep alignment between Deliverect's roadmap and the client's long-term business objectives.
- Proactively identify, structure, and close complex expansion opportunities (upsell/cross-sell), navigating multi-stakeholder approval processes and developing custom commercial solutions.
- Lead high-level Quarterly and Bi-Annual Strategic Business Reviews (SBRs/BBRs) with C-suite and executive stakeholders to validate value delivered, solidify partnership, and secure commitment for future investment.
- Serve as a mentor and subject matter expert to Growth Account Managers, providing guidance on managing complex negotiations, developing strategic presentations, and troubleshooting difficult customer scenarios.
- Accurately forecast and manage a large-scale expansion pipeline, consistently achieving and exceeding Net Revenue Retention (NRR) and gross expansion targets for your assigned territory.
- Drive internal change by leading cross-functional initiatives to improve the Enterprise customer journey, collecting and relaying critical product feedback, and co-designing new internal playbooks.
- Work collaboratively with Customer Success, Implementation, and Product teams to ensure the flawless adoption and maximum utilization of our platform across all client locations.
Requirements
- 4+ years of successful, quota-carrying experience in a Strategic/Senior Account Management or Consultative Sales role within the B2B SaaS environment.
- Proven expertise in managing and expanding Enterprise or high-complexity Mid-Market accounts, demonstrating a track record of driving seven-figure ARR expansion.
- Exceptional skills in strategic negotiation, complex contract structuring, and executive presentation, with the ability to influence C-level stakeholders.
- Demonstrated ability to independently define and execute a strategic territory plan that maximizes expansion opportunities and long-term customer health.
- A data-driven and analytical approach, leveraging tools and analytics to identify risk, forecast accurately, and build compelling business cases for expansion.
- A Bachelor’s degree or equivalent work experience.
- Deep understanding of the restaurant/retail technology landscape, POS systems, and the operational challenges facing multi-location brands is a significant asset.
Benefits
- Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
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