Director, Senior Account Manager driving sales growth and market presence within Prudential's IMO channel. Managing strategic partnerships and ensuring product support for financial services.
About the role
- Retail Media Senior Account Manager leading client accounts at Croud, driving strategy and operational excellence in digital marketing. Overseeing team performance and ensuring best practices across platforms.
Responsibilities
- Lead Marketplace Strategy and Execution to drive client profit, including the implementation of Account Development Plans and innovation of new ideas- spanning many platforms and retailers including Amazon, Walmart, Target, Tesco, Sainsburys, Ulta, Boots, Carrefour, and more.
- Oversee Client Account Setup and Management across both Vendor and Seller models, ensuring best practices are followed for tasks like Brand Registry, PDP optimisation, and inventory management.
- Direct Daily Operations and Performance for your team's client portfolio, including optimisation activities, managing client budgets for maximum efficiency, and driving innovation.
- Drive Overall Team Performance to meet and exceed monthly margin and incremental revenue targets.
- Ensure Operational Excellence by providing technical guidance to your team and ensuring accurate daily time journaling.
- Ensure the effective measurement of campaigns, providing insightful reporting that demonstrates value and drives strategic decisions.
- Guarantee that all client reports and deliverables are completed accurately and delivered on time by your team.
- Champion the sharing of learnings with the wider Retail Media, Paid Media, and Analytics teams to improve cross-channel performance.
- Analyse complex data sets to identify strategic opportunities and provide actionable recommendations to clients.
- Define Retail Media best practice and create scalable processes to improve team efficiency.
- Innovate new technologies and ways of working, monitoring market trends to support internal growth and contribute to the tech roadmap.
- Stay up to date with new market tools and Retail Media opportunities, sharing knowledge and driving adoption within the wider team.
- Advocate for knowledge sharing and drive the delivery of cross-channel processes and tools.
- Maintain direct line management of Retail Media Executives and Managers, leading their development through regular 1:1s and performance reviews.
- Provide direction and guidance to your team to ensure the highest standards of communication and client service are maintained.
- Mentor new team members to help them become operational in their roles quickly and efficiently.
- Contribute to the new business process and oversee the delivery of sales support from the team when required.
Requirements
- Degree-level education or equivalent relevant work experience.
- Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation.
- Proven experience managing Retail Media campaigns
- Strong track record of delivering marketplace and retail media performance in competitive markets.
- Proven experience managing client relationships, expectations, and cross-channel activities.
- Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies.
- Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
- Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets.
- Proven ability to derive insights from data and translate them into actionable strategies.
- Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.
- Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends.
- Collaborative team player who thrives in a fast-moving, cross-functional environment.
- Demonstrated ability to balance multiple priorities, projects, and client demands.
- Excellent communication, presentation, and negotiation skills.
- Highly organised with exceptional attention to detail and project management ability.
- Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results.
- Innovative mindset with a continuous drive for improvement and excellence.
Benefits
- 25 days holiday per year with the option to purchase an additional 5 days
- Discretionary annual performance based incentive
- Sales Commission
- Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
- Recruitment Referral Bonus
- Health & Wellbeing Contribution
- Ride to Work Scheme
- Railcard & Season Ticket Loan
- Home Office Equipment (chair and screen)
- Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
- Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
- Life Assurance & Income Protection
- Medical Cash Plan
- Pension
- Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
- Peer Recognition: Through our “Bonusly” program
- Team Off-Sites & Social Events
- Year-round Holiday Celebrations
- Flexible Working Options
- A Day to Make a Difference
Job title
Job type
Experience level
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Degree requirement
Location requirements
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