Senior Helpdesk Engineer focusing on IT support and user access in a hybrid work environment. Collaborating with IT professionals to ensure employee success at Tanium.
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Hybrid Scientific HPC IT Manager
Posted 5 months ago
About the role
- Lead multidisciplinary team as Scientific HPC IT Manager for biomedical research support. Oversee scientific IT program for NIAID with an emphasis on high-performance computing and data management.
Responsibilities
- Provides day to day team management and oversight of project execution and service delivery for scientific infrastructure and scientific instrumentation teams
- Delegating tasks, providing clear direction, and inspiring collaboration and teamwork
- Accountable for the development and delivery of scientific IT services and capabilities, strategic planning, budgeting and customer outreach and engagement
- Overseeing personnel management of 2-3 teams and up to 5 direct reports, including staff recruitment, hiring, performance management, training, and mentoring
- Ensures service delivery alignment with program and customer strategic goals by developing strategic roadmaps and tracking KPI’s
- Facilitate regular discussions and collaborate with internal and external resources to understand needs and challenges and develop new capabilities and solutions to enable and advance effective scientific research
- Develop and communicate plans, dependencies, risks and progress for stakeholder support and effective delivery of outcomes
- Manage daily operations, tickets, outages and continuous improvement in operational efficiency
- Provide and communicate metrics and analysis of the team and systems performance
- Work closely with Program Leadership, Federal Leadership, Researchers Enterprise Architecture and PMO to align and coordinate efforts and provide transparency
Requirements
- Masters and 10+ years of experience in a Science IT or related discipline
- Experience managing and delivering scientific IT services
- Experience leading computational science programs and systems
- Experience leading and running operations for multidisciplinary teams
- Experience with High Performance Computing infrastructure (HPC) and optimization
- Experience with scientific research workflows and related tooling including: Sequencing & Omics Analysis, Structural & Molecular Modeling, Imaging & Spatial Analysis, and AI & Data-Driven Modeling
- Experience with large scale scientific data lifecycle and storage management
- Experience providing IT support for scientific instrumentation installation, configuration, administration, and troubleshooting
Benefits
- Health insurance
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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