Service Sales Manager negotiating service contracts and supporting sales initiatives in sustainable energy sector. Collaborating with international clients and internal teams to enhance contract effectiveness.
About the role
- Retention expert handling Gulf Coast area accounts for the waste management leader. Aiming to resolve customer issues and negotiate service agreements proactively.
Responsibilities
- Support and retain clients in the Gulf Coast area in a hybrid work situation.
- Split time between inbound and outbound calls to resolve customer issues.
- Become a retention expert focusing on customer relationships and service agreements.
- Implement retention strategies and negotiate contracts with customers.
- Handle customer escalations in collaboration with the Inside Sales Manager.
- Utilize sales productivity tools and maintain accurate reports.
Requirements
- Education: High School Diploma or GED (accredited).
- Experience: One (1) year of business-to-business account management experience at a proficient level.
- Ability to effectively convert customer cancellation requests into long term relationships.
- Ability to effectively build relationships across a wide variety of business types.
- Ability to multi-task and perform computer duties across multiple screens while on phone with customers.
- Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
- Positive attitude that enjoys assisting and providing solutions to others.
- High impact communication in written and verbal manner.
- Ability to adapt to change and manage multiple priorities.
- Ability to negotiate effectively.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Employee Stock Purchase Program (ESPP)
- 401K (4.5% with NO vesting period)
- Vacation and sick time
- Financial assistance for continuing your education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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