Loan Review Consultant at Crowe, a public accounting and consulting firm supporting audit and tax services. Upholding company values and delivering innovative solutions.
About the role
- Rehabilitation Consultant providing comprehensive rehabilitation services to clients and collaborating with case managers. Empowering clients towards recovery and return to work in a dynamic environment.
Responsibilities
- Engage plan members through open and respectful verbal and written communication to understand the medical, social, and personal dimensions of their workplace absence.
- Conduct assessments to obtain information and ensure a complete understanding of the absence and types of support required to assist with vocational planning, in keeping with the terms of the group insurance contract.
- Identify, actively assess and manage medical and non-medical influencing factors pre- and post-disability, functional capability, as well as restrictions and limitations, to better understand what support is needed to impact on and achieve return to work focused outcomes.
- Collaborate and provide high quality customer service to our internal and external partners, such as: plan members, their health care practitioners, plan sponsors, DCMs, internal partners, and other stakeholders (lawyers, etc.).
- Create action plans and communicate progress towards recovery, while maintaining confidentiality, privacy, and addressing business needs.
- Develop and maintain outcome-focused case management plans to help clients return to work.
- Empower the client to take ownership of their health and recovery by providing them the tools and resources.
- Contribute to a dynamic work environment by identifying opportunities to improve and processes and customer service delivery.
Requirements
- Post secondary education with preference in Human and Health Science/Psychology or Sociology/Disability Management or vocational background
- Regulated health care background, or Training in a vocational rehabilitation profession CCRC (Canadian Certified Rehabilitation Counselor) / RRP (Registered Rehabilitation Professional) / CVRP (Certified Vocational Rehabilitation Professional) designation or working to achieve one
- NIDMAR Certification - Certified Return to Work Coordinator (CRTWC) or Certified Disability Group disability insurance experience
- Experience with case management of complex claims
- Excellent listening skills, capacity for empathy and ability to influence others
- Excellent written and verbal communication skills; ability to adapt communication style for a range of needs
- Effective interpersonal skills including negotiation and facilitation
- Resourceful and collaborative with the ability to work independently and with self-direction
- Able to manage time effectively and efficiently
- Proactive, creative, and innovative case management skills
- Stellar customer service skills
- Computer literacy/savvy; knowledge of Microsoft Office Suite (Outlook, MS Teams), SharePoint, Internet, etc.
- Valid driver’s license and access to a vehicle.
Benefits
- Comprehensive benefits
- Retirement & stock investment
- Pay for performance reward
- Wellness programs, benefits, and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Time off for enrichment experiences through a Sabbatical program
- Investment in not-for-profit organizations that are important to you.
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