Account Manager providing customer service and retention of accounts in senior living communities. Focus on insurance sales while traveling throughout assigned territory.
About the role
- Employee Relations Lead overseeing Copeland's ER strategy and case management across India, Middle East, and Africa. Driving labour relations strategy and ensuring compliance with local laws.
Responsibilities
- Oversee the execution of Copeland's Employee Relations (ER) strategy within the IMEA region.
- Serve as the primary point of contact for all ER matters across India, the Middle East, and Africa.
- Ensure consistent policy application, effective case management, and strong partnership with HR and site leadership teams.
- Address region-specific labor/industrial relations issues such as union strategy, statutory consultation procedures, and other ER-related regulatory or socio-political considerations.
- Drive centralized ER service delivery, maintaining direct ownership of case management activities, performance improvement support, and policy compliance across the region.
- Partner with regional Business-Facing HR teams to deliver hybrid ER support.
- Provide day-to-day direction and mentorship to regional ER Advisors.
- Monitor case trends, emerging risks, and workforce issues, delivering actionable insights and recommendations to regional and global leadership.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
- 7+ years of experience in employee relations or HR, including regional or global support experience.
- 5+ years of employee relations or HR experience in India.
- 3+ years managing complex employee relations cases required.
- Experience working in a centralized Employee Relations delivery model preferred.
- Strong leadership and delegation skills, excellent problem-solving and conflict resolution skills, team leadership experience, and expertise in handling escalated cases and performance improvement processes.
- Proficiency in English and Marathi required; additional languages based on region are a plus (e.g., Arabic, Hindi, French).
Benefits
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
- We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Job title
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