Case Manager responsible for resolving all technical and non - technical issues related to Expereo's services. Identifying and establishing new processes for excellent Customer Service experience.
About the role
- Project Manager overseeing bespoke machinery projects at Accenture Automation in Bavaria. Responsible for project coordination, risk assessment, and client engagement with a focus on automated systems.
Responsibilities
- Lead, coordinate and control projects from order intake to final acceptance with respect to cost, schedule and resources
- Perform project risk assessments and initiate corrective actions
- Responsible for monthly project revenue recognition and project results
- Ensure contractual and specification-compliant implementation of project requirements
- Act as the central point of contact for customers and internally for multi-project considerations and necessary escalations
- Conduct, facilitate and document project meetings
- Prepare management reporting and derive and implement defined measures
- Responsible for change and claim management throughout the project lifecycle
Requirements
- University degree in Mechanical Engineering or a related discipline
- Project management training (IPMA certification desirable)
- Extensive professional experience in project management and project execution in special-purpose/custom machinery engineering
- Interest in automated manufacturing technologies and processes
- Confident user of MS Office, ERP systems and relevant planning tools
- Good German and English skills, both written and spoken
- Strategic and analytical mindset, independent working style, strong interpersonal skills, team-oriented and a confident presence
Benefits
- Great team
- 30 days of annual leave
- Company contribution to retirement savings through a voluntarily chosen direct insurance plan
- Discounts and purchasing benefits through our parent company Accenture
- Employee Assistance Program provided by our parent company Accenture
- Employee participation in company success through bonus programs
- Flexible working hours with a flexitime scheme and/or paid overtime
- Support for professional development and further training
- International exchange programs (worldwide)
- Snack box
- Complimentary coffee and water
- Well-behaved dogs are welcome in the office
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