Project Manager managing multiple IT projects at Trissential in a hybrid setup. Collaborating with cross - functional teams and overseeing project governance and delivery excellence.
About the role
- Project Manager responsible for AI customer service solutions due to Sabio Group's CX transformation focus. Leading cross-functional teams for end-to-end project delivery on customer experience technology solutions.
Responsibilities
- Lead project planning, execution, and delivery of AI agent solutions.
- Coordinate with stakeholders to define project scope, goals, and deliverables.
- Manage timelines, resources, budgets, and risks across multiple projects.
- Facilitate collaboration between engineering, data science, UX, and operations teams.
- Ensure compliance with technical and business requirements.
- Monitor and report on project progress, KPIs, and milestones, including project financials.
- Drive continuous improvement and post-deployment optimization.
Requirements
- Proven experience managing AI or software development projects.
- Strong understanding of conversational AI, NLP, and contact center technologies.
- Excellent communication and stakeholder management skills.
- Ability to translate business needs into technical requirements.
- Experience with Agile/Scrum methodologies.
- Fluency in English; Spanish is a strong advantage.
- **Technologies**
- AI/NLP platforms (e.g., Dialogflow, Azure Bot Services, Rasa)
- Project management tools (e.g., Jira, Trello, Asana)
- Cloud platforms (e.g., Azure, AWS, Google Cloud)
- CI/CD tools and DevOps practices
- CRM and contact center systems (e.g., Genesys, Salesforce)
- **Qualifications**
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- Master’s degree is a plus.
- **Certifications**
- PMP, PRINCE2, or equivalent project management certification.
- Agile/Scrum certification (e.g., Certified ScrumMaster) preferred.
Benefits
- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.******Benefits may include:******Pension Scheme**Remote/Flexible work**Life insurance**Health Insurance **25 days paid holiday a year**LinkedIn Learning **Plus many more! (Benefits are dependant on your base location.)******The Small Print******Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Project Manager at Dedalus shaping Electronic Health Record implementation in ANZ region. Collaborate with key stakeholders and lead project delivery teams to ensure effective solutions.
Project Coordinator responsible for daily project operations and quality assurance in localization. Managing tasks and ensuring client communication for high - quality deliverables in Giza, Egypt.
Project Manager I coordinating digital projects for PNC's Retail Digital Technology organization. Supporting delivery of technology projects enhancing retail customer experiences and optimizing operations.
Project Manager responsible for managing research and development projects at Novanta. Leading cross - functional teams to ensure high - performance in healthcare and advanced manufacturing technology.
Senior Principal Project Manager at Northrop Grumman leading proposal activities across the Launcher Program Support organization. Involving cross - functional collaboration and strategic planning with diverse teams.
Continuous Improvement & Project Analyst supporting improvement initiatives across financial services. Collaborating on AI - enabled projects and enhancing operational efficiency in North America markets.
Senior Project Manager at Solventum leading complex healthcare projects and managing diverse teams. Driving project execution and ensuring alignment with organizational goals through collaboration and communication.
Director of Development Project Management driving pharmacy product projects and managing teams. Leading cross - functional efforts within pharmaceutical development and innovation.
Senior Project Manager leading medium and high complexity projects for S&P Global's People Team. Develop plans, coordinate resources, and ensure project delivery with high autonomy.