Develop sustainable solutions that enhance revenue and efficiency for Truist. Collaborate with leaders on strategy and analysis for client experience and marketing.
About the role
- Analyst providing technical support to Project Engineering group. Monitoring and evaluating engineering progress using Jira data and technical analysis.
Responsibilities
- Update Jira as needed based on input from project team, field service team, and other internal stakeholders.
- Review and analyze technical information including requirements, designs, documents, and drawings to identify issues and discrepancies and document in Jira.
- Investigate and gather information to determine impacts, risks, workarounds, affected products and projects for issues and defects against product and project designs registered in Jira.
- Enter and clarify issues and defects reported by project team, field service team, and other internal stakeholders for assessment and proposed resolutions by issue owners to be captured in Jira.
- Identify issues across projects and escalate to project engineers for resolution.
- Identify issues across products and escalate to product development engineers for resolution.
- Coordinate issue review and resolution meetings to include minute taking and capturing action items and updating status in Jira.
- Provide reports to the Project Engineer for the project by providing technical analysis and issue resolution status.
- Provide issue/defect status reports for project engineering, project management and leadership as needed for those audiences.
- Provide site remediation activities reports for project engineering, project management and leadership when needed.
- Provide other reports on a regular basis as needed for monitoring performance and other metrics on projects.
- Provide document data management support by assuring document templates and distribution notices are correct for the intended purpose.
- Provide configuration management support by ensuring documents and project artifacts are captured in accordance with the Configuration Management Plan (CMP).
- Provide tool admin support by maintaining access controls for Jira, SharePoint and Teams as team members change.
Requirements
- Associate's degree or equivalent experience required
- Bachelor's degree preferred
- Minimum of 2 years experience with Microsoft Office Suite including Excel, PowerPoint, Microsoft Project, and Access
- 1+ years’ experience with Atlassian Jira Cloud and Confluence Cloud
Benefits
- No specific benefits mentioned in the job description.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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