IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Project Cost Estimation Manager leading and coaching Project Cost Estimator’s team at Wenger Corporation. Driving exceptional service delivery and managing team performance for superior customer experience.
Responsibilities
- Provides direct leadership, coaching, and support to ensure team members deliver exceptional service to internal and external customers.
- Facilitates regular team meetings and conducts one-on-one coaching to drive individual and team performance.
- Writes and administers mid-year and year-end employee development plans.
- Supports team coverage during vacancies or peak workload periods.
- Tracks and analyzes monthly performance metrics at both team and individual levels, holding team members accountable to established goals.
- Sets strategic direction for the team to promote growth, efficiency, and alignment with organizational objectives.
- Develops and leads training programs focused on systems, processes, and best practices.
- Maintains deep knowledge of company products, systems, and workflows to optimize team effectiveness.
- Identifies opportunities for continuous improvement and implements enhancements to processes and systems.
- Builds cross-functional partnerships to elevate the customer’s experience and support broader organizational goals.
- Participates in corporate initiatives, including strategic planning and system upgrades or implementations.
- Serves on project teams as assigned, contributing subject matter expertise and team insights.
- Adheres to all applicable workplace and trade safety laws, regulations, and standards.
- Actively participates in leadership development and training programs.
Requirements
- College degree or equivalent experience
- A minimum of three (3) years’ leadership experience
- Strong product knowledge or the ability to learn product/application knowledge
- Ability to read architectural drawings
- Demonstrated computer skills
Benefits
- Paid Time Off
- 9 Paid Holidays
- Generous Profit Sharing
- Medical, Dental and Vision Insurance
- Spending Accounts – HSA, FSA, DCFSA
- Company Paid Short-term and Long-term Disability Insurance
- 401k Retirement Plan with Company Match
- Company Paid Life Insurance
- Supplemental Life Insurance
- Employee Assistance Program
- Tuition Reimbursement Program
Job title
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Experience level
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Location requirements
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