Program Manager overseeing project management for Euna Grants software implementation and migrations. Collaborating with teams for sales development and ensuring project success within the public sector.
Responsibilities
Supervise, mentor, and coach Project Managers, Technical Project Managers, and Associate Project Managers
Conduct regular performance reviews, provide feedback, and establish growth plans for team members
Foster a culture of accountability, consistency, and continuous improvement across the ECP delivery team
Serve as an escalation point for project risks, customer issues, and delivery challenges
Provide leadership for all ECP-managed customer projects within the Euna Grants program
Ensure consistent execution of implementation and migration projects through formalized standards, processes, and methodologies
Manage cross-project reporting internally (to ECP leadership, Product, and Customer Success) and externally (to customer stakeholders and steering committees)
Develop and maintain consolidated dashboards, performance metrics, and executive reporting across all active projects
Oversee resource management by monitoring capacity, assigning staff across projects, and informing hiring decisions
Align delivery activities with Euna’s governance, compliance, and risk management standards
Drive standardization of project management tools, templates, and methods across the ECP team
Lead the development of formalized processes for customer onboarding, UAT planning, implementation workflows, and reporting
Actively participate in new sales opportunities and expansion projects with existing clients
Requirements
Bachelor’s degree in Business, Public Administration, Information Technology, or related field (Master’s degree preferred)
10+ years of professional experience in project or program management, with at least 5 years supervising or managing delivery teams
Proven experience in SaaS delivery, enterprise software implementations, or large-scale public sector projects
Strong knowledge of project and program management methodologies (PMBOK, PRINCE2, SAFe, or hybrid)
Demonstrated success in cross-project reporting, resource management, and process standardization
Experience participating in pre-sales activities, including scoping, SOW development, and feasibility assessments
Excellent communication skills, with ability to engage effectively with executive stakeholders in government and public sector organizations
Proficiency in Microsoft Project, Jira, Confluence, and related collaboration tools
Ability to manage competing priorities in a fast-paced, dynamic environment
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