Production Support Engineer ensuring system stability and reliability for Manulife's critical services. Collaborative role bridging development and infrastructure, providing seamless service for customers.
About the role
- Production Support Engineer at Tala supporting platform availability across global markets. Collaborating with engineering teams for incident response and process improvements in a remote-first approach.
Responsibilities
- Support, monitor and maintain the high availability of our platform across all of our markets
- Collaborate with engineering, CX, product and program teams globally for production incident response and post-mortem processes
- Work closely with the CX and Collections teams to discover areas of improvement for our product based on their feedback and customer communication
- Continuously review and improve existing monitoring and alerting systems
Requirements
- 2+ years of experience working in technology environment with experience in microservices architecture
- 1+ years of experience in incident response or similar role
- Experience working with a remote team in a global environment
- Knowledge of various monitoring platforms such as AWS CloudWatch, SumoLogic, APM monitoring (NewRelic, Instana), mobile (Crashlytics data), BI (Looker, Snowflake)
- Knowledge of relational databases, BI querying languages to be able to construct queries during investigations
- Experience working with tools like Postman, or scripting API queries
- Excellent debugging and documentation skills
- Ability to coordinate incident response and communicate effectively with stakeholders from variety of teams across different timezones
- Ability to remain calm under pressure during a production incident resolution
- Candidates with QA, SRE or similar background are encouraged to apply
- Big plus if you speak Vietnamese
Benefits
- Inclusion fosters innovation
- Diverse global team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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